customer service

Do you have a question about the jewelry or our brand, send an email to klantenservice@2themoonandback-bychabel.com. We love to help you as soon as possible! 

Warranty

All the jewelry is handmade with love and passion. Every items is unique and different. It is possible that the jewelry may differ from the photos on the website. The materials we work with are carefully selected. We used stainless steel and nickel free material, so everybody can wear our jewelry, even when you have an allergic. Also, the color of the jewelry don't change. If you have a sensitive skin, then watch out with perfume, water and cream. The jewelry can oxidize, like real gold and silver. 

 

When we send your order, we check our jewelry well. It is always possible that something going wrong. So it's very important what our guarantee is. Our warranty time is two weeks. If the problem shows that it is a mistake of 2 THE MOON 'N BACK, we'll help and take care of everything. 

 

The following problems are not covered under our warranty: 

 

- Wear and tear 

- Damage because of water, perfume and cream

- Lost and theft 

Shipping

All order will be shipped from our warehouse in The Netherlands. Order fit through the mailbox. 

Our delivery time: 

  • The Netherlands - 1 to 2 business days
  • Belgium, Germany & Luxembourg - 3 to 5 business days
  • Rest of Europe - 5 to 8 business days  

* This is an indication. We have no influence on postal services. 

 

Shipping costs

  • The Netherlands - €1,95. We are happy to offer Free Shipping on orders above €60 euro. 
  • Europe - €3,95. We are happy to offer Free Shipping on orders above €60 euro. 

 

* Duties and taxes assessed by customs are the responsibility of the customer. 

 

 

Returns

Is your order not what you expected? You can order within 14 days after you have received your oder. You have to inform us by email! 

 

Simply follow the instructions below for returning you order. 

 

*If you use your right of withdrawal, the product must be returned unworn and undamaged in the original packaging. 

 

2 THE MOON 'N BACK 

Wethouder Abrahamspad 14

1107 CX Amsterdam 

 

The buyer is responsible for preparing and shipping the return shipment. 2 THE MOON 'N BACK strongly advises any buyer who want to return his/her order to choose a secured shipment method. Return shipments take place at the risk of the buyer. In cas of a return shipment goes missing, you must be able to provide a shipment receipt. Unidentifiable return shipments can not be processed. 

 

Refund 

The repayment of your order will happen automatically and we'll transfer the money back to your bankaccount or credit card, depending on which method was chosen to pay the original order. It will might take up to 10 business days, depending on you bank and country. 

 

NOTE: Return costs are for your own account! You can't return earrings, because of the hygiene. 

 

 

 

Note: Please fill out the fields marked with an asterisk.

Contact

2 THE MOON 'N BACK - BY CHABEL

Wethouder Abrahamspad 14

1107 CX Amsterdam 

 

Email address: klantenservice@2themoonandback-bychabel.com

Business number: 68157924

BTW number: NL220707984B01

INFO

CUSTOMER SERVICE

PAYMENT METHODS

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